| Netcom Zimbabwe - Terms and Conditions http://www.netcomzw.com/index.php/terms-and-conditions.aspx |
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| 1.0 | Definitions | |
| 1.1 | Netcom / Netcom Zimbabwe / Us | Netcom Zimbabwe |
| 1.2 | Client / You / Customer / Prospects | The company or individual requesting the services of Netcom Zimbabwe |
| 2.0 | Notice | |
| 2.1 | This page may be referenced in any contract you sign or any correspondence between Netcom Zimbabwe and you, the client. | |
| 2.2 | Netcom Contracts will require you to have read and agree to Netcom's working Terms and Conditions. This page and any information contained herein are the respective Terms and Conditions referred to. | |
| 2.3 | Correspondence in this regard shall be retained to show that the client has read and agrees to our terms and condition. | |
| 2.3 | Any payments made to Netcom Zimbabwe imply implicitly that you agree to these and any other additional terms stated to you, the client.. | |
| 3.0 | Project Consideration | |
| 3.1 | Netcom Zimbabwe reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial or any material if we are unable to supply to the clients specifications/needs. | |
| 4.0 | Quotes, Contracts | |
| 4.1 | Quotes provided to prospects will be honoured for 10 days. A quotation is only binding once payment has been received by Netcom Zimbabwe, A new quote will then be provided upon request after the current 10 day period has expired |
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| 5.0 | Charges, Fees, Refunds | |
| 5.1 | An initial deposit of 25% or the stated amount in any Invoice or Quotation is due at contract signing. The remaining balance will be due upon the completion of the web development project before it is released to the client or published to the internet | |
| 5.2 | Payment of the remaining balance implies implicitly that the contracted service(s) has/have been successfully completed. Any and all future changes shall be billed unless otherwise included in your contract/invoice (i.e maintenance) |
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| 5.3 | A request to terminate services must be presented to Netcom in writing via post or electronic mail. | |
| 5.4 | Should the client wish to cancel the order after contract signing and or receipt of initial desposit, Netcom does not offer a refund of any kind on any money paid. All designs, materials or services obtained up to this point in order to meet the project requirements shall remain the property of Netcom Zimbabwe. | |
| 6.0 | Web Site Design Credit | |
| 6.1 | All Netcom Design and Web Development clients will have a "Design by Netcom" link on their website in the footer of every page. | |
| 6.2 | Custom application development may have a "Powered by Netcom" link. | |
| 6.3 | This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. | |
| 6.4 | You may pay Netcom a fee of $150 (6.1) and $100 (6.2) to have this link permanently removed. Should this link be removed, Netcom Zimbabwe reserves the right to suspend your website (or to request that your account be suspended from your Hosting Service provider pending the resolution of this issue) | |
| 6.5 | Should you have a new layout designed for your site by a company other than Netcom, you may remove the credit from your website. | |
| 7.0 | Development & Delivery | |
| 7.1 | Netcom shall provide the client with an estimate/approximate project duration before project commencement. We shall endeavour to complete the project in the stated time frame, but shall not be held liable for exceeding this approximation for any reason. | |
| 7.2 | Netcom understands the importance of completing projects in a timely manner. We agree to complete the web design project within a maximum of 30 days from the date of contract signing. | |
| 7.3 | If the client does not supply Netcom with complete text, graphic content and other requested materials for the contracted project within 10 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Netcom for an additional fee of 20% of the project total cost for every 10 days of extension. All extension fees are due upon agreement of the extension between Netcom and the client. | |
| 8.0 | Domain Registration, Web Hosting, E-mail hosting | |
| 8.1 | Netcom provides hosting packages through its partner myZimHost (www.myzimhost.com) | |
| 8.2 | We facilitate 1 year domain registration, web hosting, e-mail hosting and website setup at our advertised price for every new design project after which control is delegated to myZimHost. | |
| 8.3 | New clients will be automatically added to myzimhost's database and shall receive a welcome package with their respective account information and details. | |
| 8.4 | Ongoing domain and hosting renewal shall be handled by myZimHost at the prices offered by myZimHost | |
| 8.5 | Our design policies fully comply with the Terms of Service stated by myZimHost. | |
| 9.0 | Liability | |
| 9.1 | Services purchased from Netcom are provided "as is" without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Netcom be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client. | |
| 10.0 | Acceptance | |
| 10.1 | Please note that by submitting your down payment for our services you are agreeing to all of our terms of service as written here. Netcom reserves the right to change or update these terms at any time without prior notice. | |
| Netcom reserves the right to alter this document without notice, be sure to review this document regularly |
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